For computer assistance, please call WCU’s IT Help Desk toll-free at 828.227.7487, Monday to Friday, 7:30 a.m. – 6:30 p.m., or by email at ithelp@wcu.edu. WCU’s current IT Service Management (ITSM) systems will be migrated to a single solution ServiceNow. residence halls, remote sites & satellite campuses. Western Carolina’s unique mountain location helps fuel a vibrant campus community with more than 170 student clubs and organizations as well as a busy performing arts calendar and the campus’s own adventure guide service. Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. WCU IS&T Help Desk. COVID-19 modified operational hours listed below . Give us a call. Christmas Day. Service Availability. Clearspan Communicator Desktop is a desktop program that allows you to make and receive WCU phone calls from anywhere using your PC or Mac. Read Help.wcu.edu news digest here: view the latest Help Wcu articles and content updates right away or get to their most visited pages. It seems that Help Wcu content is notably popular in USA. The Help Desk will be closed on Monday, January 18 in observance of the Martin Luther King, Jr. holiday. Making It Easier to Get IT Help at WCU. Email or Phone: Password: Forgot account? Is your Caps Lock on? Help.wcu.edu is not yet rated by Alexa and its traffic estimate is unavailable. Tech Fee funded computer devices for student use across teaching and learning spaces, document.querySelector('#copyright-year').innerHTML = year; Charge for this Service. locations are closed at this time). ... Set up your WCU Account, find computer requirements and discounts, get help requesting transcripts - Learn More . Find resources to assist you at info.wcu.edu/online View My Open Tickets. The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall … Language. The program includes the same call controls as a WCU desk phone (hold, transfer, and conference). Please Note: Unless this is your first time setting up MFA, you will need to use your current method of MFA in order to switch to another method. The Western Carolina University IT team realized that to better support the university’s long-term strategy, a more comprehensive, scalable, and easily configurable IT service management (ITSM) system was required. WCU Live! As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. Parents Login. Are you confusing the letter "l" with the number "1"? For computer assistance, please call WCU’s IT Help Desk toll-free at 828.227.7487, Monday to Friday, 7:30 a.m. – 6:30 p.m., or by email at ithelp@wcu.edu. Vcat.wcu.edu IP Server: 152.30.32.131, HostName: vcat.wcu.edu, DNS Server: Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F Related Information. This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. At Western Carolina University, we view our admissions process as our opportunity to build the community that defines our institution. HEA Student Consumer Information. We look for people eager to explore and ready to redefine success. Western Carolina University. You may be seeing this page because you used the Back button while browsing a secure web site or application. Distance Learning Services is here to help you throughout time at WCU. Right-to-Know Requests You can also visit WCU’s Information Technology website at DoIt.wcu.edu.For Blackboard assistance, call the live support hotline at 866.374.8144. Address: Western Carolina University's Division of Information Technology empowers students, Cullowhee, NC Charge for this Service. Under the direction of the Campus Information Technology Technician, responds to first level technical help desk requests for faculty and students for West Coast University. Password. Phone. Support. Alternatively, you may have mistakenly bookmarked the web login form instead of the actual web site you wanted to bookmark or used a link created by somebody else who made the same mistake. Create New Account. 725 S. Church Street Press alt + / to open this menu. As a reminder, IT will never ask you to confirm account information, such … Help Desk - West Chester University. Help DeskInformation Services & Technology delivers and supports university-wide connectivity computing labs, laptop carts, and various course-specific equipment for short-term -- Applicants receive information on claiming their WCUid approximately one week after they submit their application to Western Carolina University. with an analyst. Call a Librarian (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours. If further help is required, we work with the others in the IT department to provide you with a solution We have friendly and experienced people waiting to help you with your research and library issues during reference hours. Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F Support. You Can't Use This Feature Right Now. How can we help you? Learn the answers to these questions and much more as you hear from professionals from our IT Help Desk. Looking for support? IT Support. WCU Faculty and Staff. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. The purpose of an ITSM tool is to log, assign and track technical support requests. GIS Sources: National You can also contact us by: Phone (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours Phone: (804) 828-2227. Reset My Password. Help Desk . For self-service options and to learn more about specific services provided by Information West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. Contact the IT Help Desk Monday-Friday, 7:30a.m.-6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu/ ithelp.wcu.edu. Related Information. The Help Desk provides first level customer support Contact IT Help Desk (828) 227-7487 Contact Technology Commons Ground Floor of Hunter Library. To access Sexual Assault Prevention for Undergraduates: Please refer to the original instructions you received from your school or organization. The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways. The information below will help you as a current online student. Learn More, During your time on our campus, Information Technology is happy to provide help and Western Carolina University Maps ... Students and faculty who would like to use ArcGIS should contact the Coulter Faculty Commons or the IT Help Desk to inquire about accessing GIS software. Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak If you have any trouble, contact the IT Help Desk or visit us at the Technology Commons on the ground floor of Hunter Library. Please contact the WCU IT Help Desk at ithelp@email.wcu.edu or (828) 227-7487. WCU Student/Faculty/Staff Login. Limited phone support is available during overnight hours and on holidays. Service Catalog. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. ALL first-level support for Blackboard is available from 7:30 a.m to 6:30 p.m. by calling 828.227.7487 or contacting the: WCU IT HELP DESK Generate Your Involvement Letter On Campus (VPN) hardware, software, and system support such as Office 365, myWCU and D2L at West Chester Front line support will attempt to solve problems for the users at the first contact. Of the six software packages, the availability of ATLAS.ti is the most limited. During working hours, feel free to call our main line at 7196, but recognize that any educational technology requests will be forwarded to lmssupport@wcu.edu which is being monitored by ITHelp and then will be forwarded via the time-tracking system to the appropriate person on our Educational Technology team if the folks at the Help Desk are not able to solve the issue with you. Frequently Asked Questions for Students. Facebook. This stream is designed for incoming students and families but all are welcome to join! Submit a Ticket. Campus Phones. Here are some things to check: Are you typing your Password correctly? The Technology Help Desk is located on the second floor of the University Computing Center building. Walk-in service, no appointment necessary Joyner Library 1101 252-328-5407 Mon - Fri 8:00a to 5:00p Closed weekends Main Campus Student Center 139 252-328-9208 Mon - Fri 10:00a to 7:00p Sat - … Account not working or no account to submit a request in ServiceNow? Username. 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